Student Assistants - Customer Experience Operations & Insights

Want to work at the intersection of customer experience, analytics and operational excellence?

This is your chance to help create the structure, insights and quality processes that enable great customer experiences in a global MedTech company.

We are looking for two student assistants to join our Customer Experience organization at HQ in Humlebæk. One of our recent student assistants has just transitioned into a full-time role after two years in the team — and we are now looking for new talent to continue building the function.

In Customer Experience, we work to deliver superior customer experiences and be the trusted partner for our users/patients and healthcare professionals (e.g. nurses).

Join Customer Experience and collaborate across four global teams
You will be part of a newly established Customer Experience organization, working across four teams: User Experience, HCP Experience, Service Operational Excellence, and Digital Marketing & Demand Generation.
Together, we define, develop and implement the future customer experience — from understanding user needs and shaping digital journeys to creating content and enabling scalable solutions across markets. In this role, you will get hands-on experience working across all four teams and learn how different parts of a global commercial organization come together.

Build your commercial understanding and competencies
As a Student Assistant, you will work approx. 15–20 hours per week and support across the department — gaining exposure to a broad range of topics by collaborating across multiple teams, which is a unique opportunity in a student role. You will refer to a manager who will help you prioritize and develop in the role.
Tasks will vary, but are likely to include:
•    Supporting content and asset approval processes in PromoMats (Veeva), including uploading documents and coordinating inputs — helping ensure that everything we share externally is accurate, compliant and trusted
•    Supporting broader Customer Experience projects across user experience, HCP experience, service operations and digital marketing
•    Conducting analyses of patients, healthcare professionals and competitors
•    Supporting reporting, data analysis and insight generation
•    Supporting the team with administrative and ad hoc tasks

You should expect that approximately 10 hours per week will be dedicated to PromoMats-related tasks. While not every week, this is a recurring and important responsibility. You will receive training in the tool, so prior experience is not required.

An analytical student who enjoys creating structure and quality
You are curious about how processes, systems and data come together to create value. You enjoy creating structure, ensuring quality and finding opportunities for improvement. You take ownership of your work, have a strong attention to detail and are comfortable challenging existing ways of working when there is a better solution.

We imagine that you:
•    Are currently studying a bachelor’s or master’s degree within business, marketing, digital, innovation or similar
•    Ability to coordinate multiple stakeholders and drive work across structured processes
•    Comfortable working with content, workflows, approvals, and process optimisation
•    Have strong PowerPoint skills
•    Are fluent in English, written and spoken
•    Have a strong analytical mindset and enjoy understanding patterns and insights
•    Experience with Excel, reporting tools or content platforms is an advantage

What we offer
You will become part of a global, purpose-driven organization with strong ambitions for Customer Experience. You will gain hands-on experience working across projects, teams and disciplines — and contribute to work that makes a real difference for users and healthcare professionals.

You will also have the opportunity to be part of Coloplast Young Professionals, a community where students and early-career colleagues connect, network and participate in both professional and social events across the organization.

Working in Humlebæk might feel far from your studies (e.g. in Copenhagen), but Coloplast offers a shuttle bus between the train station and the office. As you get into the role and become more confident in your tasks, you will also have flexibility to work from home when needed — especially during busy periods like exams.

Ready to apply? 
If this opportunity excites you, we encourage you to apply today. For more information about the role, feel free to reach out to Signe Bunke at Se e-mailadresse på careers.coloplast.com.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com .

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