Danish speaking Customer Service Representative for Cyprus
Fortuna Electus
Position: Customer Service Representative (Danish)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
- Provide high-quality customer support to users via phone, email and live chat
- Assist customers with account-related, technical and platform-related inquiries
- Support users with password resets, payments and general account management queries
- Troubleshoot technical issues and provide clear, solution-oriented guidance
- Maintain a professional and customer-focused approach across all interactions
- Accurately document customer interactions and relevant case information
- Escalate complex or unresolved issues to the appropriate internal teams
- Meet defined quality, productivity, customer satisfaction and attendance targets.
REQUIREMENTS:
- Native or fluent Danish speaker (minimum C1)
- Fluent English
- Completed secondary education
- Previous customer service experience is an advantage
- Good computer and technology skills
- Strong communication and customer interaction skills
- Good problem-solving abilities
- Ability to multitask and work effectively under pressure
- Friendly, reliable and customer-oriented approach
- Clean criminal record
- Willingness to relocate to and work on-site in Larnaca, Cyprus.
BENEFITS:
- Unlimited performance-based bonus linked to KPIs
- Relocation package for candidates moving to Cyprus
- International working environment
- Training provided
- Opportunity to gain experience within a global gaming customer support environment and many more!!
Ledig stilling opslået Indrykket for 21 dage siden
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